Terms of Use and Sale
Last updated: 22 July 2026.
1. General provisions and seller information
The Promotekstil.hr online shop is operated by Studio A5 j.d.o.o., Josipa Lenca Spodolčeva 5, 51000 Rijeka, Croatia, OIB (tax ID): 43566265122 (hereinafter the "Seller" or "we"). Contact: e-mail info@promotekstil.hr, phone +385 91 612 2823.
By placing an order you confirm that you have read, understood and accepted these Terms. We may amend the Terms from time to time; each order is governed by the version in force at the moment the order is placed. We sell exclusively to customers with a delivery address in the Republic of Croatia — both private individuals (consumers) and business customers.
2. Ordering
You select products in the shop, add them to the cart and complete the order by entering your delivery and billing details and choosing a payment method. The contract is concluded in Croatian or English, depending on the interface language you use. After submitting the order you will receive an e-mail confirmation with your order number and a summary of all items; the contract is concluded when we send you that confirmation. If, exceptionally, an item cannot be delivered, we will notify you without delay and refund any payments received for that item.
3. Prices and VAT
All prices are stated in euros (€). By default the shop displays prices excluding VAT, with a toggle to switch the display to prices including VAT. VAT of 25 % is calculated and clearly shown in the cart and at checkout, before you confirm the order. We reserve the right to change prices; changes do not affect orders already confirmed. In the event of an obvious error in a price or product description (typo, technical error) we reserve the right to cancel the contract, in which case we will notify you immediately and refund all payments made.
4. Payment methods
- Bank transfer — after placing the order you receive payment instructions by e-mail, including a HUB3 2D barcode you can scan in your bank's mobile app. The order is processed once the payment is visible on our account.
- Card payment — secure online payment via Stripe. You enter your card details directly on Stripe's payment page; we never have access to them and do not store them.
5. Delivery
Orders are delivered by GLS courier throughout the Republic of Croatia. Delivery times depend on item availability:
- items in stock — shipped immediately, delivery normally within 1–3 working days;
- backorder items (not currently in stock) — delivery within 10–12 working days.
An order containing both in-stock and backorder items is normally shipped as a single consignment once all items are available; partial delivery can be arranged at your request. The shipping cost is calculated according to the current delivery price list shown in the cart; above a certain order value delivery is free of charge, which is also clearly displayed before you confirm the order.
6. Material defects (warranty)
We are liable for material defects of the products in accordance with the Croatian Civil Obligations Act (Zakon o obveznim odnosima). If a delivered product is defective (damaged, faulty workmanship, wrong item or size delivered), contact us at info@promotekstil.hr, stating your order number, a description of the defect and, where possible, photographs. Depending on the case, we will replace the product, remedy the defect, reduce the price or refund the amount paid. We bear the costs of a justified complaint, including the return shipping.
7. Right of withdrawal
7.1. The right
Under the Croatian Consumer Protection Act, a consumer has the right to withdraw from a distance contract, without giving any reason, within 14 days from the day on which the goods are handed over to the consumer or to a third party designated by the consumer (other than the carrier). If several items from one order are delivered separately, the period runs from the delivery of the last item.
7.2. How to exercise the right
Notify us of the withdrawal before the period expires by an unequivocal statement sent by e-mail to info@promotekstil.hr (or by post to the Seller's address), stating your order number, name and address. You may also use the statutory model withdrawal form, which we will send you by e-mail on request. We will acknowledge receipt of your statement by e-mail without delay.
7.3. Returning the goods and refund
Return the goods without undue delay and no later than 14 days from the day you sent us the withdrawal statement. The goods must be unworn, unwashed and in the original packaging, with all labels attached. The direct cost of returning the goods is borne by the customer. We will refund the amount paid, including the cost of standard delivery, using the same payment method you used, no later than 14 days after receiving the returned goods. The customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
7.4. Exceptions
The right of withdrawal applies to consumers only (natural persons buying outside their business activity). Purchases by business customers with an R1 invoice are not consumer purchases and this right does not apply to them; any returns in such cases are handled by agreement.
7.5. Model withdrawal form
You can send your withdrawal statement via the online form on the Contract withdrawal page (receipt is acknowledged immediately by e-mail, with the exact date and time), by e-mail to info@promotekstil.hr, or by post to the Seller's address. You may use the following model form:
I, ________________________ (name and surname), hereby declare that I unilaterally withdraw from the contract for the purchase of the following goods: ________________________, ordered under order number ____________, received on ____________.
Address: ________________________
E-mail: ________________________
Date: ____________ Signature (only if sent by post): ____________
7.6. Sale (outlet) items
Items marked "Sale" are typically end-of-line models or incomplete colour/size runs, discounted to clear the warehouse. For consumers, the statutory right of withdrawal described in this section applies in full to sale items as well — a discounted price does not reduce consumer rights. For business customers (R1), sale items cannot be returned except in the case of a material defect. Please double-check the available sizes and colours of sale items before ordering.
8. Consumer complaints
In accordance with Article 10 of the Croatian Consumer Protection Act, you may submit a written complaint by e-mail to info@promotekstil.hr or by post to: Studio A5 j.d.o.o., Josipa Lenca Spodolčeva 5, 51000 Rijeka, Croatia. We will confirm receipt of the complaint without delay and provide a written response no later than 15 days after receiving it.
9. Governing law and dispute resolution
These Terms and all contracts concluded through the shop are governed by Croatian law. We will endeavour to resolve disputes amicably; otherwise the competent court in Rijeka has jurisdiction, and for consumers the court determined by consumer-protection legislation. Consumers may also try to resolve a dispute via the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.